Out-of-Stock Situations:

If a product is out of stock we will contact you by email or phone and give you an indication as to availability and an anticipated delivery time. We do our best to keep the website updated but on occasion items may be discontinued.

If you advise us that you wish to proceed with the purchase on a back order basis you will not be able to subsequently cancel the purchase unless the item is delayed by more than 2 weeks of the quoted eta.

Delivery Information:

Delivery Address: You must provide us with a delivery address where deliveries can be made during normal business hours from Monday to Friday. A post office box address cannot be accepted. For large items, the carrier will call before arranging a delivery time. For smaller items sent by courier, no call is made prior. If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery.

Delivery Instructions:

Please provide clear delivery instructions within the "Special Delivery Instructions" area of the online checkout. Many of the products on our website are large and heavy and may require special delivery arrangements. You must provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, highrise building, block of units, or flats or have restricted access you must notify us, so that special arrangements can be made if necessary.

Delivery Times:

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.

In most cases We expect delivery to have to be completed within 5-21 working days  days of placement of your order (for items that are in stock) .  We will give you the best possible date we can for delivery but cannot guarantee this date.  Freight carriers will do their best to contact you on the number provided prior to delivery however in some cases they may arrive without calling first in which case if there is no one to meet the delivery another time will need to be rescheduled. If your item has not arrived after 21 days please contact us to inform.

Receipt of Delivery: 

Upon receiving your goods, please unwrap and check them for damages or faults before signing for them.  If there are any issues you must make a note on the delivery docket and ask the driver to initial your comments.  If possible please take a photo of the fault and get in contact with us.  You must notify us of any faulty or damaged goods within 24 hours of receipt of the goods by phone on 027 288 6309 or email hello@bernsandco.co.nz.  Failure to do so, will mean that any transit insurance policy will be voided. The onus is on you to report any faulty or damaged goods immediately. 

In the first instance a replacement will be offered, if in stock, we reserve the right to supply a replacement rather than offer a refund.  We will arrange for the item to be collected and replaced as quickly as possible.

Insurance:

We will arrange delivery of your purchases for you. We will do our very best to obtain the best possible freight charges. Goods are covered by insurance with our suppliers while they are in transit to you.

Refunds & Returns Policy

We are unable to refund for "change of minds", so please choose carefully. Good images and dimensions are on our website, please measure your space and check dimensions and ask questons if you are unsure of anything to do with our product. We will only make, and are only obligated to make, a refund if an item cannot be supplied. Any order received damaged or faulty will be replaced only if a replacement cannot be offered will a refund be offered. Returns must be made with in 7 working days if the item is being returned by yourself not collected by Berns & Co.

We are careful to inspect all goods before they are sent out however if there are any issues with your order please contact us within 24 hours of the delivery of an incorrect or flawed item. You will not incur any additional costs in this circumstance. Your replacement item will be delivered to you within the normal delivery time frame for that item.

We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

Any refunds will be provided to you by electronic funds transfer to your nominated account or to the credit card number that was used to make the purchase.

Cancellation of Order:
You may cancel an order only if the order has not been placed with the supplier, however the following charges will apply:

(a) if your order has not been placed with the supplier and you have paid by electronic funds transfer we will issue you with a full 100% refund less any transaction costs and bank fees incurred by Us.

(b) if your order has not been placed with the supplier and you have paid by credit card either over the phone or via our online payment system you will be offered a full refund less any fees charged to us by the bank to make the refund transaction.

Warranty:
We will meet our responsibilities under the Consumer Guarantees Act 1993. If the goods are being purchased for a business then the Consumer Guarantees Act does not apply.

Where the goods are subject to a manufacturer's warranty then this will also apply. The goods will not be covered under warranty for normal wear and tear or for damage caused to them due, amongst other reasons, to improper use or cleaning.

Please note that, as wood and most of the fabrics are a natural material, light tone differences among the various elements that make up the product may occur. Moreover, if the products are purchased in different periods, the elapsed time and climatic conditions can cause variations in colour and/or tonality and We cannot accept any claim in this regard.

Where We accept a claim, it will be up to Our discretion as to whether the goods will be repaired, replaced or a refund offered to You.